How can we help?
PhotoPots support is run by the people who built the app. Most answers are one tap away below — and if you need a human, you'll get one.
Common topics
Start here. These cover most of what lands in our inbox.
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Getting started
New to pots? Learn how sorting moves photos out of your Camera Roll, how capture-to-pot works, and how to set up your first pots in under a minute.
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Restore purchases
Bought Pro and it's not showing on a new phone or your Mac? It's tied to your Apple ID, so it's quick to bring back:
- Open PhotoPots and go to Settings.
- Tap Restore purchases.
- Sign in with the Apple ID you used to buy Pro.
Still stuck? Email us and we'll sort it out.
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iCloud sync troubles
Pots sync across iPhone, iPad, and Mac through iCloud. If something's not showing up everywhere, work through these in order:
- Check you're signed into the same Apple ID on every device (Settings → your name).
- Make sure iCloud Drive is on for PhotoPots (Settings → your name → iCloud).
- Connect to Wi-Fi and leave the app open for a minute — big pots sync in the background.
- Restart the app. Still nothing after an hour? Tell us which device is missing what.
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Sorting questions
Where did my photo go? Can I get it back? What does the free 25-sorts-a-week limit actually count? Honest answers, no fine print.
Talk to a human
Something broken, confusing, or just not right? Email us and tell us what happened — a screenshot of the problem helps a lot. Include your device and iOS or macOS version if you know them.
support@photopots.comWe reply within 2 business days. Usually faster.
Before you write: the FAQ answers the most common questions, and the blog has walkthroughs and workflow tips for contractors, agents, inspectors, nurses, teachers, and field techs.